■ Help Centre

Frequently Asked Questions

Everything you need to know about 789com — accounts, deposits, withdrawals, bonuses, cricket betting, live casino and staying safe. Answers written in plain English for Pakistani users.

Account
5 questions
Payments
5 questions
Games
4 questions
Bonuses
5 questions
Security
5 questions
Before You Start

Quick Reference Highlights

Fast Account Setup

Registering on 789com takes just a few minutes. You will need a valid email address, a username and a strong password. Full KYC verification — required for withdrawals — can be completed at any time by submitting your CNIC or passport through your account settings.

PKR Deposits Supported

789com supports PKR-denominated account activity. Familiar payment references — including Easypaisa, JazzCash, Raast and major Pakistani banks — are listed as contextual options. These providers do not endorse gambling or this platform.

Cricket & Live Sports

789com covers Pakistan cricket, PSL and T20 fixtures, ICC tournaments, international football, UFC and more. Live in-play markets update in real time throughout the match — including during day-night Tests and PSL double-headers.

Live Casino & Slots

The 789com casino features live dealer tables — baccarat, roulette, blackjack and more — alongside hundreds of slot titles. All outcomes are determined by certified random number generators (RNGs) with published RTP information.

Responsible Gambling Tools

Deposit limits, loss limits, session time controls, cool-off periods and self-exclusion are all available in your account settings — effective immediately, no approval needed. Visit our Responsible Gambling page for full details.

24/7 Support

The 789com support team is available around the clock via Live Chat and the Help Centre — including during late-night PSL fixtures and ICC finals. Response times via email to [email protected] are typically within five business days.

Account & Registration

5 questions

Visit 789com.cam and click the registration button on the homepage. You will be asked to provide a username, a valid email address and a strong password. Once submitted, you will receive a confirmation email — click the verification link to activate your account. The whole process typically takes less than five minutes. You must be at least 18 years of age, or the higher minimum required by the operator's licence jurisdiction, to register.

No. Each person is permitted to hold exactly one (1) 789com account. Creating multiple accounts — whether under the same identity or different identities — is a serious breach of our Terms & Conditions and may result in all accounts being permanently closed and any balances being forfeited. If you have forgotten your login credentials, use the password reset function rather than registering again.

KYC verification at 789com typically requires: a government-issued photo ID (your Pakistani CNIC or passport is accepted), a proof of address document dated within the last three months (such as a utility bill or bank statement), and a selfie or liveness check for biometric matching. Payment method ownership documentation may also be requested. Submit documents only through the official secure verification portal in your account — never via unsecured messaging apps.

789com's platform is accessible from various locations including Karachi, Lahore, Islamabad, Rawalpindi, Faisalabad, Multan and Peshawar. However, 789com does not hold a Pakistani gambling licence and does not claim to be approved by the Government of Pakistan, PTA or any Pakistani authority. Pakistani users are solely responsible for understanding and complying with applicable local laws, including the Prevention of Gambling Act, 1977. This is not legal advice.

You may close your account at any time by contacting the 789com support team via Live Chat or by emailing [email protected]. If you are closing your account due to gambling-related concerns, please consider using the self-exclusion tool in your account settings first — it takes effect immediately. Any real-money balance (excluding unmet bonus wagering requirements) will be returned to your verified payment method after closure is processed.

Deposits & Withdrawals

5 questions

789com supports PKR-denominated deposits via a range of payment methods that may include mobile wallets and bank transfers familiar to Pakistani users — such as Easypaisa, JazzCash, Raast, HBL, UBL, Meezan Bank and Bank Alfalah. These are referenced as contextual familiarity only. None of these providers endorses, is affiliated with, or supports gambling on this platform. Available methods are shown in your account deposit panel at the time of transaction and may vary.

Minimum and maximum deposit thresholds are displayed in your account deposit panel at the time of transaction, as they may vary by payment method and account status. As a general reference, deposit minimums are typically in the range of PKR 500 to PKR 1,000 depending on the method selected. Always check the current limits shown in your account panel before initiating a transaction, as these figures are subject to change.

Withdrawal processing times depend on the payment method selected and your KYC verification status. Most withdrawals are processed within 24 to 72 hours once your account is fully verified. Larger withdrawals or those triggered during peak periods may take slightly longer due to additional review requirements. Your account must be KYC-verified before any withdrawal is processed — submitting your CNIC early helps avoid delays.

Where technically possible, 789com applies a source-of-funds matching policy — meaning your withdrawal should be processed back to the same payment method used for your deposit. This is a standard anti-money laundering (AML) requirement. If you need to withdraw to a different method due to a closed or unavailable account, contact our support team with documentation and they will guide you through the process.

Withdrawals may be placed on hold for several reasons: pending KYC verification, unmet bonus wagering requirements, a security review triggered by unusual account activity, or a request for additional source-of-funds documentation. You will typically receive an email or in-account notification explaining the reason. Contact our 24/7 Live Chat support if your withdrawal has been pending for longer than the stated processing window without explanation.

Games & How to Play

4 questions

Yes. 789com covers a broad range of cricket markets including Pakistan international fixtures, PSL (Pakistan Super League) T20 matches, ICC tournaments and bilateral series. Live in-play betting is available on eligible matches, with odds updating in real time throughout the game. Markets typically include match winner, top run scorer, total sixes, over/under runs and more — exact market availability depends on the specific fixture.

The 789com live casino streams real-time games hosted by professional dealers from dedicated studio environments. Available titles typically include live baccarat, roulette, blackjack and various game-show format games. You place bets within a defined betting window before each round and watch outcomes unfold in real time via the video stream. A stable internet connection is recommended — users in major Pakistani cities generally experience smooth performance on 4G/5G or broadband.

Yes. All slot games on 789com use certified Random Number Generators (RNGs) to determine outcomes. RNGs are independently tested to ensure randomness and fairness. Each slot game also displays its Return to Player (RTP) percentage — this is a statistical figure representing the average percentage of wagers returned to players over a large number of rounds. RTP figures do not guarantee individual session outcomes; they are long-run averages.

If a match is abandoned before enough play has occurred for bets to be settled under the relevant rules, wagers will generally be declared void and stakes returned. If a match is suspended mid-play but later resumed and completed, bets already confirmed and accepted before the suspension typically stand. The exact settlement rules depend on the sport and specific market — consult the betting rules for each sport in the Help Centre for full details.

Bonuses & Promotions

5 questions

Welcome bonus offers are typically presented during or immediately after registration and first deposit. Where an opt-in is required, you will see a clearly labelled option to claim the bonus during your deposit flow. Each welcome bonus carries its own specific terms — minimum deposit threshold, wagering requirement, eligible games or markets, and validity period. Always read the full bonus terms before claiming to avoid misunderstandings about withdrawal eligibility.

A wagering requirement (also called a playthrough requirement) specifies the total amount you must wager before bonus-derived winnings can be withdrawn. For example, a 30x wagering requirement on a PKR 1,000 bonus means you must wager a cumulative total of PKR 30,000 before withdrawal is unlocked. Not all games contribute equally — slot games typically contribute 100%, while live casino and sports bets may contribute less. Check the specific bonus terms for contribution rates.

This depends on the specific bonus terms. In many cases, opting into a bonus places your qualifying deposit into a restricted state until the wagering requirement is met or the bonus is forfeited. Some bonuses allow you to forfeit (cancel) the bonus and then withdraw your remaining real-money balance — but the bonus funds and any winnings generated from them would be removed. Check the individual bonus terms or contact Live Chat support to confirm your options.

Yes. Beyond the welcome offer, 789com runs regular promotions for existing users — these may include reload bonuses on deposits, free bet credits during major cricket tournaments like PSL or ICC events, cashback offers and seasonal casino promotions. Active offers are listed in the Promotions section of your account. Each promotion carries its own terms and eligibility criteria. Promotional offers are subject to change or withdrawal at any time.

Bonus cancellation and win voiding typically occur when a violation of bonus terms is detected. Common causes include: registering more than one account to claim a new-user offer multiple times, using low-risk or near-certain betting patterns solely to clear wagering requirements, wagering on excluded games, or providing inaccurate registration information. If you believe your bonus was cancelled in error, contact our support team with your account details and a description of the activity in question.

Security & Responsible Gambling

5 questions

Log in to your 789com account and navigate to Account Settings, then to the Responsible Gambling section. From there you can set daily, weekly or monthly deposit limits and loss limits. Reductions take effect immediately. Increases are subject to a minimum 24-hour cooling-off delay before they activate — this deliberate pause helps protect against impulsive decisions. We recommend configuring these limits as part of your initial account setup, before making your first deposit.

Self-exclusion can be activated from Account Settings under the Responsible Gambling section, or by contacting our 24/7 Live Chat support and requesting it directly. You can choose an exclusion period of 6 months, 1 year, 2 years, 5 years or permanent. The restriction takes effect immediately upon confirmation. During a self-exclusion period, you cannot place bets or access gambling functions. Your real-money balance remains accessible for withdrawal — contact support to arrange this. Full details are on our Responsible Gambling page.

If you suspect unauthorised access to your 789com account, act immediately: change your password from Account Settings, enable any available two-factor authentication, and contact our 24/7 Live Chat support to report the suspected breach. Our security team will investigate and may temporarily suspend account activity while the review is in progress. Never share your login credentials with anyone, and avoid accessing your account from public or shared devices in internet cafes or shared computers.

789com uses HTTPS/TLS encryption for all data transmission, password hashing for stored credentials, and role-based access controls for internal data handling. KYC documents are processed through a dedicated secure verification portal. However, 789com does not hold a Pakistani gambling licence and is not regulated by any Pakistani authority. Pakistani users must independently assess their legal position under local laws, including the Prevention of Gambling Act, 1977, before registering. This is not legal advice.

If gambling is causing you distress — financial difficulty, relationship strain or a feeling of being out of control — please use the self-exclusion tool in your account settings immediately, or contact our 24/7 Live Chat for instant support. Internationally recognised organisations including GamCare, Gamblers Anonymous and BeGambleAware provide free, confidential support resources. These are text-only references and 789com has no commercial relationship with them. Our support team can also help direct you to relevant local resources available in Pakistan. Your wellbeing comes first.

Still have a question not covered here?

Our support team is available 24/7 via Live Chat — including during late-night PSL fixtures and ICC finals. You can also reach us by email at [email protected]. We aim to respond to email enquiries within five business days.

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18+ only — or the higher minimum required by the operator/licence jurisdiction. Gambling can be addictive — play responsibly. Local laws may restrict gambling in Pakistan.

18+ ONLY — Adults 18+ only, or the higher minimum required by the operator/license jurisdiction. Local laws may restrict gambling. Please gamble responsibly. 789com does not claim that being 18+ makes gambling lawful in Pakistan.