Gambling should always be entertainment — never a source of financial pressure or personal harm. 789com provides the tools, information and support you need to stay in control.
At 789com, responsible gambling is not a footnote in our terms — it is a central part of how we operate. We believe every player deserves access to clear information, practical tools and genuine support, regardless of whether they are a casual weekend bettor following the PSL or a regular live casino player in Karachi or Lahore.
Gambling is a legitimate form of entertainment when it is kept in perspective. It becomes a problem when it stops being enjoyable and starts affecting your finances, relationships or mental health. Our role is to make sure every 789com user has what they need to recognise that line and to act on it when required.
This page outlines the tools available to all 789com users, the warning signs of problem gambling, how to access support, and what 789com does proactively to protect its user community — including users in Islamabad, Rawalpindi, Faisalabad, Multan, Peshawar and across Pakistan.
Adults 18+ only — or the higher minimum age required by the operator/licence jurisdiction. Local laws in Pakistan may restrict or prohibit gambling. Being 18 years of age alone does not make gambling lawful in Pakistan. Users are solely responsible for understanding their legal obligations under the Prevention of Gambling Act, 1977 and any other applicable legislation. This page does not constitute legal advice.
If gambling is causing you serious distress — financial difficulty, relationship strain, or you simply feel out of control — please use the self-exclusion tool in your account settings immediately, or contact our 24/7 support team via Live Chat.
Self-exclusion takes effect immediately. No waiting period, no approval required. You can also request a permanent account closure at any time by contacting support.
Responsible Gambling Support: International organisations such as GamCare, Gamblers Anonymous and BeGambleAware provide free, confidential support resources for individuals experiencing gambling-related problems. These are text-only references — 789com does not have a commercial relationship with any of these organisations.
Players in Pakistan may also seek support through mental health helplines and counselling services available in major cities. Contact 789com's Live Chat for guidance on locating relevant local resources.
Every tool listed below is accessible directly from your 789com Account Settings — no support ticket needed, no waiting for approval. Changes take effect immediately or within the timeframe stated.
Set a maximum deposit amount on a daily, weekly or monthly basis. Once set, your limit cannot be increased for at least 24 hours after the change request — giving you time to reconsider. Reductions take effect immediately. This tool helps you plan your entertainment budget in PKR and stick to it.
Define the maximum net loss you are willing to absorb in a given period. When your loss limit is reached, betting activity is suspended for the remainder of that period. As with deposit limits, reductions are immediate and increases require a cooling-off window before they activate.
Set a maximum duration for each play session. When the limit is reached, you will receive a notification and, if you choose, be automatically logged out. Long, uninterrupted sessions are a recognised risk factor for problem gambling — time limits help you stay aware of how long you have been playing.
Periodic on-screen reminders display how long you have been playing in the current session and a summary of your net session result. Reality checks can be configured in Account Settings and appear at intervals of your choosing — a simple, low-friction way to stay informed during play.
A cool-off period temporarily suspends your account from betting activity for a short, defined period — 24 hours, 48 hours, one week or one month. Your account remains accessible for non-betting functions. This tool is useful if you feel you need a break but are not ready to self-exclude fully.
Self-exclusion closes your account to all gambling activity for a defined period (minimum 6 months) or permanently. Once activated, you cannot place bets or access your account for the duration. All pending bets are settled according to their natural outcome and your real-money balance is returnable upon the exclusion period's conclusion. This is the strongest tool available and we strongly encourage its use if you feel gambling is out of control.
Self-exclusion takes less than two minutes. There is no approval process and no waiting period — once you confirm, the restriction is active immediately. Follow the steps on the right or contact 24/7 Live Chat and a team member will process it for you.
If you need to self-exclude urgently and do not want to navigate account settings, simply open Live Chat, type "self-exclude", and a support agent will action your request within minutes — day or night, including during PSL match nights.
Access your account through the official URL 789com.cam. Always verify you are on the correct site before entering login credentials.
Navigate to your Account Settings panel via the profile menu. Look for the "Responsible Gambling" or "Player Protection" section.
Choose "Self-Exclusion" from the available responsible gambling tools. Select your preferred exclusion period: 6 months, 1 year, 2 years, 5 years or permanent.
Review the terms of your self-exclusion, then confirm. You will receive an email confirmation. The exclusion takes effect immediately upon confirmation — no delays.
If you have a real-money balance, contact support via email at [email protected] to arrange withdrawal. Balances from bonus-only funds that have not met wagering requirements are not withdrawable.
Problem gambling often develops gradually. Recognising the early warning signs is the most important step toward getting help. If several of the following apply to you, we strongly encourage you to use the self-exclusion tool or contact our support team.
Chasing Losses — Continuing to gamble after a losing session specifically to try to recover lost money, often with increasing stake sizes.
Gambling Beyond Your Budget — Wagering money you cannot afford to lose, or using funds intended for household expenses, rent or family commitments.
Preoccupation with Gambling — Thinking about gambling constantly — planning the next session, reliving past wins, or calculating potential winnings — even when not actively playing.
Hiding Gambling Activity — Concealing the extent of your gambling or financial losses from family members or friends, or feeling ashamed about your gambling behaviour.
Gambling to Manage Emotions — Using gambling as a way to escape stress, anxiety, boredom or difficult personal circumstances rather than as a form of entertainment.
Inability to Stop — Having tried to cut back or stop gambling on multiple occasions without success, or feeling restless and irritable when you are not able to gamble.
Borrowing to Gamble — Taking loans, borrowing from family or friends, or selling possessions in order to fund gambling activity.
Needing to Bet More — Finding that you need to wager progressively larger amounts in order to achieve the same level of excitement — a pattern similar to tolerance in substance dependency.
Recognising any of these signs in yourself is not a reason for shame — it is a reason to act. Use the self-exclusion tool in your account or contact Live Chat now. You do not need to explain or justify your decision to seek help.
| Healthy Gambling | Signs of a Problem |
|---|---|
| You gamble only with money budgeted for entertainment | You gamble with money needed for bills, food or family expenses |
| You set time and spending limits — and stick to them | You consistently exceed the limits you set yourself |
| Losing does not significantly affect your mood or day | Losses cause significant distress, anger or depression |
| Gambling is one of several leisure activities you enjoy | Gambling has displaced other hobbies, social activities or responsibilities |
| You are comfortable discussing your gambling openly | You hide your gambling or feel ashamed about it |
| You can stop playing whenever you choose to | You feel compelled to continue even when you want to stop |
789com operates a strict adults-only policy. The Platform is accessible to users aged 18 years or older only — or the higher minimum required by the applicable operator/licence jurisdiction. We implement mandatory age verification as part of KYC before any withdrawal activity is enabled, and we reserve the right to request age verification at any stage of the account relationship.
Underage gambling is a serious issue and one that 789com takes active steps to prevent. If you share a device with younger family members — in Karachi, Lahore, Islamabad or anywhere in Pakistan — please take steps to prevent minors from accessing your 789com account.
Never leave your 789com account open on a shared device. Log out completely after every session and do not save your password in shared browsers.
Where possible, access 789com only from a personal device that is not shared with children or other family members. Enable device-level screen time controls for shared family devices.
Set a unique, strong password for your 789com account and do not share it with anyone. If you suspect your account credentials have been compromised, change your password immediately and contact support.
If you believe a minor has accessed or is attempting to access a 789com account, report this to our support team immediately via Live Chat. We will take immediate action to secure the account and investigate.
789com gives you the tools to enjoy cricket betting, PSL markets, live casino and more — with full control over your limits, your time and your wellbeing.
18+ only — or the higher minimum required by the operator/licence jurisdiction. Gambling can be addictive. Please use our responsible gambling tools. Local laws may restrict gambling in Pakistan.